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Refund policy

We accept returns within a maximum period of 7 calendar days after receipt of the order at your destination.

Types of returns/exchanges:

1-By defective product: in that case the exact price that the person paid is returned. The procedure to follow is as follows. Send us an email to ikermek@3dikermek.es with photos of the defective part of the product and we will answer you with the information you need to make the return correctly.

2-Because it wasn't what I expected.: by providing all the information about the product, the customer will be responsible for paying the return shipping cost and the new shipment of the new product, in case they want to exchange it for another one. If you want to return the product you will be refunded the money discounting 8 Euros of the shipping costs of the original price once we issue the collection, we receive the product and check that it is in good condition and unused.